Return & Refund Policy
Last Updated: May 26, 2026
At Desert Rose Perfume, we accept returns only for defective or damaged products.
Return Window
- You have 30 days from the date of delivery to report a defective item.
Eligible Returns
- Only items that arrive damaged, defective, or not as described are eligible for return.
- Change of mind, wrong scent preference, or buyer’s remorse are not accepted.
How to Return
- Contact us immediately at Contact@draljazeera.com with your order number and clear photos of the defect.
- We will issue a Return Merchandise Authorization (RMA).
- Ship the item back in its original packaging.
Refunds
- Once we receive and inspect the returned item, we will issue a full refund to your original payment method within 5–7 business days.
- Original shipping fees are non-refundable.
- We will cover return shipping only for verified defective items.
Non-Returnable Items
- Opened or used perfumes (unless defective)
- Personalized or custom orders
- Final sale items
For any questions, please email us at: Contact@draljazeera.com